Frequently Asked Questions
Everything you need to know about your Lugz experience.
How do I determine my correct size in Lugz footwear?
Most of our boots and sneakers run true to size. We recommend consulting our detailed Size Guide available on each product page to compare measurements before purchasing.
What is your return policy for online orders?
We offer a 30-day return window for unworn items in their original packaging. Please ensure all tags are attached to receive a full refund to your original payment method.
How long will it take for my order to ship?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
Are Lugz boots waterproof?
While many of our styles feature water-resistant materials, only specific models labeled 'Waterproof' are fully seam-sealed to prevent water penetration in wet conditions.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How should I clean and maintain my Lugz?
For synthetic materials, wipe with a damp cloth and mild soap. For suede or nubuck styles, we recommend using a specialized brush and protective spray to maintain the finish.