Returns & Exchanges
At Lugz, we want you to be fully satisfied with your purchase, which is why we offer a 30-day return policy for unworn items in their original packaging. Whether you need a different size or a different style, our streamlined process ensures a hassle-free experience.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Place the unworn footwear in its original branded box and secure it inside a sturdy shipping carton to prevent damage during transit.
Attach the Label
Download and print the prepaid shipping label provided by our portal, then affix it clearly to the outside of your package.
Drop Off and Track
Take your package to the nearest authorized carrier location and keep your tracking receipt until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing